The quality of the service people received was regularly monitored using robust quality auditing systems.Ĩth November 2016 - During a routine inspection People were supported if they had complaints or concerns about their care and there was an open and transparent culture in the service where people were listened to and staff were valued. People were supported to follow their interests, take part in social activities and develop and maintain relationships that were important to them. People lived in a service that provided individualised care and staff had the information they required to provide that care. They were supported to maintain their privacy dignity and independence. People were supported by staff who showed compassion and were empathetic towards them. People were supported to maintain their nutrition and staff monitored and responded to people’s health conditions. People had access to information in a format which met their needs. People lived in a service which met their needs in relation to the premises and adaptions were made where needed. People were supported to make decisions and staff knew how to act if people did not have the capacity to make decisions to ensure their rights were respected. People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. Medicines were managed safely and people received their medicines as prescribed. People were supported by enough staff to ensure they received care and support when they needed it. Risks in relation to people’s daily life were assessed and planned for to protect them from harm and they lived in a clean, hygienic service. People were supported by staff who knew how to recognise abuse and how to respond to concerns. The previous registered manager had left the service in September 2017 and the present service manager was in the process of applying to become registered with the CQC and completed the process following our inspection. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. ![]() The service did not have a registered manager in place at the time of our inspection. During our inspection we found the concerns raised by the local authority had been addressed by the provider and the service has retained a rating of ‘Good.’ However we returned to inspect the service following concerns raised by the local authority related to the care of people who lived at the service. On the day of our inspection 57 people were using the service.Īt our previous inspection in November 2016 the service was rated as good. Nottingham Neuro Disability Service accommodates up to 71 people across the three units. ![]() CQC regulates both the premises and the care provided, and both were looked at during this inspection. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. ![]() The service is provided over three units. Nottingham Neuro Disability Service Hucknall is a rehabilitation and care home for adults with acquired brain injury and other complex neurological conditions. ![]() We inspected the service on 16 and 17 November 2017. 16th November 2017 - During a routine inspection
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